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Jack In The Box Customer Satisfaction Survey





If you have recently visited Jack In The Box, your feedback is wanted! Here's what you need to do to complete the Jack In The Box Survey (located at jacklistens.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Jack In The Box and saved the receipt.

  • Step 1: Have your Jack In The Box receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.



Start Survey



Jack In The Box is currently seeking customer feedback. They are even willing to reward you for your opinions with money savings coupons. All you have to do is tell them what you think using their Customer Satisfaction Survey, and enjoy the discount on your next purchase.

How to get rewarded for your opinions with Jack In The Box:



  1. Have a recent receipt from Jack In The Box available
  2. Visit jacklistens.com to get started
  3. Select your desired language (english or spanish)
  4. Enter the 14 digit survey code located in the middle of your receipt
  5. Click the “Right Arrow” button to continue to the survey
  6. Answer the questions with your honest opinions
  7. Upon completion, you will be given either a validation code to write on your receipt, or a coupon, each are redeemable for the offer printed on your receipt on your next visit

24 Comments

  1. Sean C.

    We give up. Lincoln Cypress Location hit and miss. Tonight no change not good. Food there Truck stop greesy spoon feeling after ate… food taste old and sat aroud . Hasn’t changed. Was informed at drive through window his “boss” doesn’t like accept to more than one free comp Combo coupon but will accept this time. We’re done. Will have to drive further for better quality, freshness and locations like Hawaiin Gardens and Euclid Anaheim.
    Please give regards and thanks to NIEMA F., Guest relations Corporate spoke to my wife; she was very kind, accommodation response to our overall concerns
    Was a pleasure speaking to my wife about our years, experience and feedback about this disappointing location.
    Regretfully,
    Sean C.

    Reply
  2. Shannon

    Zip code 86004. Not only is this Jack in the Box need repainting. But they have to revise their drive-thru signs. Instead of using a Sharpie to change the price. Also in a winter spot maybe they should rethink their drive-thru for the overhead coverage

    Reply
  3. Tony

    Ordered 2 tacos on Ruthrauf rd. in Tucson Az. Asked for taco sauce and was told they ran out.What????? Should have told me before I paid.

    Reply
  4. dennis session

    i took advantage of your promo with the dallas cowboys. i went to the store #713 at inwood and cedar springs. the free jumbo jack is great but $1.00 for cheese. you guys have a new version of the bait and switch. free burger but $1 for cheese and $1 for tomatoes and $1 and $1 for lettuce. guess what/ there are other burger places.

    Reply
  5. Teresa Nelson

    14 digit code 683 431 108 361 22
    Date of Service 11/11/2017 11:28

    We ordered 2 Sourdough Bacon Burger. We were served Butter Jacks. We told the Guy behind the counter what we wanted and that the burgers were incorrect. We were served cold Sourdough sandwiches not dressed the way we ordered. I personally have not eaten at Jack in the box very often. I will say this visit will make me think again about another visit. Also the restroom was a complete MESS. Sign off sheet for cleaning was not dated or signed as done.

    Reply
  6. Melany Crowe

    Bakersfield California Porterville Hwy 65 location.
    I really enjoy the Jack In the Box food. The service is sometimes not up to par though. I’m basically a 3 time a week customer. Lately, when going through the drive thru, they want to charge me full price for 1/2 the sandwich! (e.g. Supreme Croissant minus meat, and cheese, I really only want the the egg). I’m told “we no longer offer side dishes” WHAT!! No Side dishes. This really disappoints me. I usually pay $2.46 for an egg, and hash brown wrapped in a tortilla! How hard can that be to ring it up as sides? But no, they want to charge me full price at $5.99!!! Really? I’m told that they are no longer allowed to offer side dish prices and they are doing away with them. Is this true?

    Reply
  7. Emily

    This evening I ordered two Smoky Jack Chicken. When I got home I discovered I had been given two Smoky Cheddar Chicken. I dislike cheddar cheese and these half melted orange tough pieces were particularly not tasty!!
    The buns were tough and dry as if they had been heated in a microwave. I only ate the chicken, tomato, bacon and lettuce. Needless to say my dinner was disappointing and certainly not up to JB’s standard.

    Reply
  8. Bob

    The jack in the box crew has been nothing but nice to me. My experience is always wonderful. Yours truly Bob. Loyal customer for a year.

    Reply
  9. Luanne Moody

    Greenville, Tx. Last night we went inside with another family. They refused to take our order, saying the inside was closed. That we would have to go through the drive thru to order. Then 10 minutes later a man came in and they took his order ? Waited for over an hour for a burger and fries ? Watched a worker cuss and act irresponsible with a knife ? Everyone’s order was wrong, it was a nightmare. That location is definitely in need of a supervisor !

    Reply
  10. Hide Omori

    Just tried brisket burger with coupon deal..The onion rings in the ad picture looked
    delicious. but the onions were inedible (outer ring with dried skin). I don’t think I’ll
    buy another brisket burger at full price..

    Reply
  11. Marie

    Didn’t receive a receipt waited in line to get my order for 12 minutes the young Lady wasn’t friendly at all. Will not go back

    Reply
  12. Steve Marchese

    We live in Fayetteville Arkansas and have no Jack’s here. Please put some there, getting real tired of McDonald’s.

    Reply
  13. Tom

    Your store in Marysville ca. has a policy posted on the restrooms customers only. This morning passing threw Marysville at 8am I felt stomach cramps and gurgling. I stopped at this Jack in the box the store was empty, I had to call out to someone. Then I heard a voice call out order, order. The person approaching the counter seemed annoyed. She wanted my order I asked to use the restroom she stated you have to place an order first. I explained I had intestinal disorder. She replied you have to order something. I know why they have the signs and the doors locked. I’am 65 yrs old retired dressed for the golf course, not homeless. I left went down 2 blocks McDonalds had the same signs they gladly open the restroom for me.

    Reply
    1. Samuel Duthorn

      The reason for the notice for customer’s only, is there are a lot of homeless people around the area,and they use the restroom’s to take bird bath’s and use drugs. Most the time they leave needle’s behind. Then a paying customer goes in to use the restroom and have to explain to there children why there is pharmaceutical waste left in the restroom. All so I used to work in the service industry and we had the same problem, but in our case the person committed suicide. The person walked in our store grabbed a bottle of whiskey off our shelf swallowed some pills, END of STORY. But the way you said you were dressed they should have let you use the restroom,especially with you condition .

      Reply
  14. Jim Menzies

    My brother and I attended the Jack’s on 128th in Mill Creek, WA on 4/27/17. Our order was delivered promptly and the hamburgers were excellent. One notable thing happened that pleased me greatly. When I informed one of the employees that the soda pop choice of ours was out, she smiled, thanked me, and immediately solved the problem. You don’t expect that type of service from a fast food chain, but it exemplifies what this particular one does frequently.

    Reply
  15. L. Mario Carmona

    On Feb. 21, 2017 I visited your restaurant at 11080 Scarsdale Blvd Houston TX. I ordered your Breakfast Platter, Bacon.
    The scrambled eggs were OVERCOOKED, having that awful taste of eggs close to been burn.
    Three or four days later I answered your survey and, obviously, I complained about your product quality. Along the lines of your survey there was a note stating that, if I approved, someone from your company will call me. Well… as of today Mar 23, 2017 NOBODY has bother to call.
    I had visited this location before and the service as well as the food quality was good, and I expressed my opinion in the corresponding surveys.
    I WILL NOT visit ANY of your locations as long as I do not receive an answer to my complain. My dissatisfaction with your response, or lack of it thereof, supersedes my dissatisfaction with the quality of the food of my last visit.
    Is this your way to keep your customers happy?

    Reply
  16. Joanne Soldan

    I use the drive through mainly and I find the service staff to do delightful. They have always had a smile on their faces and get my order correct. That type of service make, along with the value and taste of the food, helps me choose Jack’s instead of many other options. Keep up the good customer service and this is one customer who will be returning again and again.

    Reply
  17. Gretchen Lipow

    Why can’t customers like me go directly to the official survey and bypass
    all the other information many of these sites require. Please make the process user
    friendly.

    Reply
  18. steve smiths

    The j i b number 540..san leandro, ca. The dine in area is always cold..in the mornings at 699 lewelling blvd…not..san lorenzo ca its cold at 6:33 am..just is it is outside.

    Reply
  19. Bob

    I looks like a scam when I enter the web suite address with a .com suffix and it gets redirected to .net, and then the “start” link goes to doubleclick. Why not just directly to Jack’s own web site?

    Reply

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